Refund policy
Last updated: September 2026.
Your right to a refund
If the album hasn't been used – no guest has published a photo – you can request a full refund within 14 days of purchase. No questions asked.
When a refund isn't possible
Once guests have published photos (the service has been used) or more than 14 days have passed since purchase. Deleting the album or not using the full period doesn't entitle you to a refund.
How to request a refund
Write to zdravo@skljocni.com with your order number (KD-…) and the e-mail of your account. We reply within two working days. An approved refund goes back to the original payment method, usually within 5–10 working days depending on your bank.
Who processes the payment
Our order process is conducted by our online reseller Paddle.com Market Ltd. Paddle is the Merchant of Record for all our orders: it processes the payment, issues the invoice, handles customer service inquiries and carries out refunds. You can also send a refund request directly to Paddle via the link in your invoice e-mail.
No subscription
Škljocni is paid once per album. There is no subscription, no automatic renewal and no hidden fees – nothing to cancel.
Questions about these terms: zdravo@skljocni.com
See also: Terms of service · Privacy policy